PRIVACY POLICY
Introduction
MS Home Health Care (referred to as we, us, or our) operates the website mshomehealthcare.com. This privacy policy explains how we collect, use, disclose, and protect information from website visitors, prospective patients, current patients, family members, physicians, and other users of our website and services.
This privacy policy applies to information collected through our website. For information about the privacy of your protected health information (PHI) as a patient, see our separate HIPAA Notice of Privacy Practices.
Information We Collect
Information You Provide Directly
- Contact information you provide when requesting care, including name, address, phone number, email
- Health information you provide when describing your need for home health services
- Caregiver and family information when relevant to care coordination
- Insurance information when you request coverage verification
- Information you provide when communicating with us by phone, email, or web form
Information Collected Automatically
- Standard web analytics data – pages visited, time on site, referring sources, browser type, device type
- IP address (typically anonymized for analytics)
- Cookies and similar technologies (see Cookie Policy section below)
How We Use Information
- To respond to your requests for care or information
- To verify your Medicare or other insurance coverage when you request care
- To coordinate care with your physicians and other care providers
- To improve our website and services
- To send communications you have requested (newsletters, educational content)
- To comply with legal obligations and respond to lawful requests from authorities
Better outcomes at home.
We do not sell personal information. We share information only as needed to deliver our services and as required by law:
- With your physicians and other care providers, as authorized by you and as needed to coordinate your care
- With your insurance plan, as needed to verify benefits and bill for services
- With our employees and contractors who need access to deliver care to you
- With service providers who help us operate our website and business (e.g., hosting, analytics) under appropriate confidentiality agreements
- With authorities when required by law, court order, or to protect rights, safety, or property
Our website uses cookies and similar technologies to function properly and to help us understand how the site is used. Categories of cookies we may use include:
- Essential cookies – required for the site to function (e.g., form submission, session management)
- Analytics cookies – help us understand how visitors use the site (typically Google Analytics or equivalent)
- Marketing cookies – used to deliver relevant advertising (used only with your consent where required by law)
You can manage cookie preferences through your browser settings. Some site functionality may not work properly if all cookies are disabled.
Better outcomes at home.
MS Home Health Care
Your Choices and Rights
- You may opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting us
- You may request access to or correction of personal information we hold about you
- You may request deletion of personal information we hold about you, subject to legal retention requirements
- You may withdraw consent for our use of your information at any time (note: this may affect our ability to provide services)
Children Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but we work continuously to maintain industry-standard protections.
Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will update the Effective Date at the top of the policy. For material changes, we will provide additional notice. Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
For questions about this privacy policy or our privacy practices, contact:
You can also reach our main line at (561) 693-1311.