Accessibility Statement

Our Commitment to Accessibility

MS Home Health Care is committed to making our website and services accessible to people with disabilities – including the multiple sclerosis patients who are our primary audience. Many of our users have vision changes, cognitive symptoms, motor impairments, or fatigue that make standard website navigation difficult. We design our website with these realities in mind.

Standards We Follow

We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility Features We Implement

Visual

  • High color contrast ratios meeting WCAG 2.1 AA standards
  • Text resizable up to 200% without loss of functionality
  • Alternative text for all meaningful images
  • Logical heading structure for screen reader navigation
  • No content that relies on color alone to convey information
  • Compatible with screen readers including JAWS, NVDA, and VoiceOver

Motor

  • All functionality available via keyboard navigation
  • Visible focus indicators for keyboard users
  • No time limits on form completion (where possible)
  • Large clickable areas for buttons and links
  • Forms work with voice control software

Cognitive

  • Clear, plain-language content
  • Consistent navigation across pages
  • Logical page structure with descriptive headings
  • No flashing or strobing content that could trigger seizures or affect MS patients with photosensitivity
  • Simple, predictable interactions

Auditory

  • Captions for video content
  • Transcripts available for audio content
  • No content that relies on sound alone
Dr. Kevin Morra

Chiropractor / Founder

MS-Specific Accessibility Considerations

Because our primary audience includes people with multiple sclerosis, we pay particular attention to accessibility issues common in MS:

  • High-contrast design supports patients with optic neuritis residuals
  • Simple navigation supports patients with cognitive symptoms
  • Generous click targets support patients with hand weakness or tremor
  • No timed sessions that could disadvantage patients with MS fatigue
  • Mobile-friendly design supports patients using the site from a wheelchair or bed
  • Content available in English and Spanish

Known Limitations and Ongoing Work

Accessibility is an ongoing effort. We continue to test, audit, and improve our website. Currently known limitations:

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Alternative Communication Channels

If you cannot access information on our website, we provide alternative ways to reach us and obtain information:

  • Phone: (561) 693-1311 – available 24/7, bilingual English-Spanish
  • Information provided in alternative formats upon request – large print, audio, etc.
  • Home visits for intake assessments when getting to a computer is difficult
  • Family member or caregiver can act as intermediary for online interactions
Legal Information

We recognize our obligations under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. We also strive to comply with Section 1557 of the Affordable Care Act, which prohibits discrimination on the basis of disability in health programs.

If you believe we have discriminated against you on the basis of disability, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.

Reporting Accessibility Issues

If you encounter an accessibility barrier on our website, please contact us so we can address it:

  • Phone: (561) 693-1311
  • Email: [VA: insert accessibility-specific email if available, otherwise primary contact email]
  • Mail: [VA: insert mailing address with attention to Accessibility Coordinator]

When reporting, please include: the URL or page where you encountered the barrier, a description of the issue, the assistive technology you were using (if any), and your contact information so we can follow up.

We will respond to accessibility complaints as quickly as possible – typically within 5 business days for an initial response and within 30 days for resolution where feasible.

Updates to This Statement

We update this accessibility statement as our website evolves. The effective date at the top reflects the most recent update.